FAQs
Welcome to Vapod, your premier destination for high-quality vaping products. Based in Panama, Vapod is dedicated to providing top-of-the-line vapes, Vapod Ultra, and Vapod PODS to enhance your vaping experience. Whether you're a seasoned vaper or new to the scene, our range of products is designed to meet your needs with exceptional performance and flavor. Explore our collection, enjoy seamless shopping, and experience unparalleled customer service. If you have any questions or need assistance, please don't hesitate to contact us at hello@vapod.com. Happy vaping!
Frequently Asked Questions
What products does Vapod offer?
Vapod offers a range of high-quality vaping products, including vapes, Vapod Ultra, and Vapod PODS.
Where is Vapod based?
Vapod is based in Panama.
Do you ship internationally?
Yes, we ship both domestically within Panama and worldwide.
How long does it take to process and ship my order?
Orders are processed within 1-2 business days. Delivery times vary based on your location and the chosen shipping method.
What is your refund policy?
We offer a 30-day refund policy. To be eligible for a refund, products must be unused, in their original packaging, and in the same condition that you received them.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to check the status of your shipment on the carrier’s website.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at hello@vapod.com. We will do our best to update your address before the order is shipped.
Are there any customs fees for international orders?
Customs, duties, and taxes may apply to international orders and are the responsibility of the customer. Vapod is not responsible for these additional charges.
How can I contact Vapod for further assistance?
If you have any questions or need further assistance, please contact us at hello@vapod.com. We are here to help!